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XG OFFICIAL MERCHANDISE “XG PRODUCTS 2” Launch Details!

To celebrate XG's first solo concert with the audience "XG 'NEW DNA' SHOWCASE in JAPAN", the official merchandise "XG PRODUCTS 2" will be on sale!


Following on from PRODUCTS 1, PRODUCTS 2 offers a wide range of items, from apparel with the concept of monochrome to sundries that brighten up everyday life. The PRODUCTS 2 lineup includes XG's first lights (SHOWCASE Edition) and aurora acrylic stands that change color depending on the angle of the light.

XG has also launched a new Art x Creator project to approach the essence of craftsmanship. To sublimate merchandise into art, Mixed Media Art was born by combining the cutting-edge graphic design of a graphic designer GUCCIMAZE®︎ with the skills of craftsmen (printmakers). XG is committed to creating new value and advocating product innovation.

To commemorate the SHOWCASE, those who order merchandise through the EC shop or using the on-site pickup service, and who purchase at the on-site shop will be offered exclusive limited-edition items on a first-come, first-served basis!

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There are three ways to purchase XG 'NEW DNA' SHOWCASE in JAPAN MERCHANDISE.
Please choose the purchase method that best suits your convenience.
========================================================

(1) EC shop: Purchase at the EC shop -> Your order will be delivered to your home
* [Domestic Delivery in Japan] If you purchase by 11:59 p.m. Thu, Nov. 16, 2023, your order will be delivered by the day of the concert (tentative).
Please see [About EC Pre-sale].

(2) On-site pick-up service: Purchase in advance at the special EC shop -> Pick up at the venue
Please see [About Advance Purchase/On-site Pickup].

(3) On-site shop: Purchase at the venue
Please see [About On-Site Sales].
 
*We do not accept changes or cancellations of receiving method, quantity, color, size, or payment method for the customer's convenience.
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[(1) About EC Pre-sale]
<Pre-sale at ALPHAZ >
• Pre-sale period: 12:00 p.m. Mon, Nov 13, 2023 to 10:00 a.m. Tue, Nov 14, 2023 JST/KST
• Website for pre-sale: XG OFFICIAL SHOP
XG 'NEW DNA' SHOWCASE in JAPAN MERCHANDISE
https://shop.xgalx.com/collections/new-dna-showcase-merchandise

->Sign up for XG OFFICIAL FANCLUB “ALPHAZ” here: https://xg.pasch.fan/
* Please select items eligible for pre-sale from the XG OFFICIAL SHOP and log in with your ALPHAZ membership information to order.

<General sales at XG OFFICIAL SHOP>
• Sales start: 12:00 p.m. Tue, Nov 14, 2023 JST/KST
• Website for general sales: XG OFFICIAL SHOP
XG 'NEW DNA' SHOWCASE in JAPAN MERCHANDISE
https://shop.xgalx.com/collections/new-dna-showcase-merchandise

* [Domestic Delivery in Japan] Those who complete payment by 11:59 p.m. Thu, Nov 16, 2023 will receive the order before the "XG 'NEW DNA' SHOWCASE in JAPAN" concert.
* Please note that items ordered through <Pre-sale at ALPHAZ> and <General Sales at XG OFFICIAL SHOP> are not eligible for on-site pickup.
* Each item is limited to three per person (excluding certain items).
・XG × GUCCIMAZE Mixed Media Art (Edition 500): Limit 1 per person
・XG Wristband Light 'NEW DNA' SHOWCASE Edition (w/XG Trading Card): Limit 10 per person
* The number of items available for purchase is subject to change depending on sales status.
* Please note that even during the sales period, the sale will end once the planned number of items has been sold.
* Please note that the sale will end when all items are gone due to the limited number of items.
* Products may have minor scratches, scuffs, dents, folds, tears, stains, etc. on the plastic bag and packaging that were created during the export process. Please note that we do not accept returns or exchanges for these reasons.
* You will receive a Shipment Completion Email once your order has been shipped.
* Before placing an order, please be sure to review the shipping information on the Product Information page for the item you wish to purchase.
* If your order includes more than one item, all the items will be shipped together once they are ready.
* Delivery may be delayed for various reasons, such as overseas distribution conditions, inclement weather, etc. Please note that we do not accept order cancellations due to delayed deliveries.
* We do not respond to inquiries regarding confirmation of delivery dates, etc. We apologize in advance for any inconvenience this may cause.
 
<XG OFFICIAL SHOP LIMITED / Special Bonus (1)>

• With every order of 6,000 yen including tax, you will receive a “Special Bonus” Trading Card (Random 7 Designs) at random (up to 7 cards).

* The order amount must be 6,000 yen or more (including tax), excluding shipping and customs duty.
* It is not possible to choose the design of the special offer as it will be distributed randomly.
* Please note that the special offer you receive for separate orders may be of the same design.

<XG OFFICIAL SHOP LIMITED / Special Bonus (2)>

・For purchases of 50,000 yen or more (tax included) in one transaction, we will give you a [Special Bonus] Record Bag on a first-come, first-served basis (maximum of 1 item)

*50,000 yen (tax included) does not include shipping and customs duties.
*The number of special offers is limited. Please note that the offer will end as soon as the special offers run out.
*If a bonus is granted, the details of the bonus will be displayed on the cart screen and in the order confirmation email. If no details are displayed, the bonus will have ended.
*Those who purchase through the <ALPHAZ advance sale> or <XG OFFICIAL SHOP general sale> are eligible for the benefits.
*Only items from the [XG 'NEW DNA' SHOWCASE in JAPAN MERCHANDISE] are eligible for the bonus.


[② Regarding advance purchase/receipt at the venue]
<ALPHAZ advance sale>
●Sales period: 2023/11/13 (Mon) 12:00PM to 11/14 (Tue) 11:59AM JST/KST
<General Sales>
●Sales start: 2023/11/14/(Tue) 12:00PM to 11/23/(Thu, Holiday) 11:59PM JST/KST

<Pick-up date and time at the venue>
●Receipt period: Sunday, November 26, 2023 10:00AM to 6:30PM JST/KST

<Special site for application for pick-up at the venue>
https://xg-newdna.selforder.live/
*If you would like to purchase using this method, please purchase from the "PICK-UP MERCHANDISING SHOP" banner in the ALPHAZ app.

When you make your first purchase, you will need to register an account with the shop (free of charge).
Please be sure to remember your registered email address and password as they will be required when you receive your goods.
To register a new account, click here (https://pickup-shop.selforder.live/account/register)

<How to purchase for pickup at the venue>
1. Add the items you wish to purchase to your cart on the special website for venue pickup applications.
2. Select the desired date and time for collection at the venue
3. Choose your payment method
4. After completing your application, check your "Goods Advance Purchase Voucher" on your My Page.
5. Please check your "Goods Pre-purchase Exchange Ticket" on your My Page and come to the "Venue Pick-up Tent" by the pick-up start time listed on the ticket.

*This is different from the face-to-face sales tent.
*Please be sure to read the notes before placing your order.
For details on using the venue pick-up service, click here (https://xg-newdna.selforder.live/guide/)

For other frequently asked questions,
Please check the LINE account for inquiries below.
The LINE account for inquiries is here (https://lin.ee/Y9IPs4z)

Even if you purchase using the venue pick-up service, you will be eligible for the [Live Venue Exclusive Purchaser Benefit].
Gifts will be given on a first-come, first-served basis when you purchase a product.
*The number of special offers is limited. Please note that the offer will end as soon as the special offers run out.


[③Sales at the venue]
●Venue: Pia Arena MM (Kanagawa)
Date and time: Sunday, November 26, 2023
<Part 1> Doors open 2:00PM / Show starts 3:00PM / Part 1 merchandise sales 10:00AM - 3:00PM
<Part 2> Doors open at 6:00PM / Show starts at 7:00PM / Part 2 merchandise sales start at 3:30PM ~ 30 minutes after the show ends

<Payment Method>
Payment methods available are cash, credit card, electronic money, and code payment.
● Regarding credit card usage
JCB / VISA / Mastercard / AMERICAN EXPRESS / Diners Club
● Regarding the use of electronic money
iD / QUICPay / Transportation IC
Regarding code payment
PayPay / dPayment / auPay / Rakuten Pay / WeChat Pay / Alipay / Merpay

*Credit card payments can only be made in one lump sum.
*Please note that we may suspend credit card and code payments depending on the signal strength or how busy the sales floor is.
*It is expected that the merchandise sales area will be very crowded during the opening hours. In order to ease congestion, the merchandise sales area will be open before the doors open. Even customers without tickets can use the merchandise sales area.
*All product prices include tax.
*Sales times may change depending on the situation on the day.
*Please note that the number of items available for sale at each venue is limited.
*In order to allow as many customers as possible to purchase, we may impose new purchase restrictions depending on the situation. Please note.
*Please refrain from arriving at the venue late at night or early in the morning and lining up at the venue as this is for disaster prevention reasons, for our safety, and will cause inconvenience to the local neighborhood.
*Please only queue up if you intend to purchase merchandise, and please keep an appropriate distance from the person in front of you.
*When lining up to purchase products, please follow the instructions of the venue and management staff at the venue.
*Please refrain from waiting in line (cutting in line) as it will cause inconvenience to other customers. We are not responsible for any troubles between customers.
*Please be sure to check the product, size, quantity, and change you have purchased on the spot. Please note that we cannot accept any complaints, declarations, or inquiries at a later date after you have left the sales floor. In addition, we cannot exchange defective products that have not been handled in accordance with the product handling precautions, so please be sure to check before using the product.
*Please note that merchandise sales may end earlier than scheduled if all items are sold out.

<【Special Bonus at the Venue】Trading Card (Random 7 Designs) ①>

• With every order of 6,000 yen including tax, you will receive a "Special Bonus" Trading Card (Random 7 Designs) at random (up to 7 cards).

* It is not possible to choose the design of the special offer as it will be distributed randomly.
* Please note that the special offer you receive for separate orders may be of the same design.

<[Special Bonus at the Venue] Record Bag (2)>

• With every order of 50,000 yen including tax, you will receive a "Special Bonus" Record Bag on a first-come, first-served basis (limit 1 bag).

* Please note that the special offer will end when all items are gone due to the limited number of items.
* Only merchandise purchases are eligible for the special offer. Fan Club membership and CD purchases are not eligible for the offer.


[About Cheering Goods]
* In order not to disrupt the remote staging, the use of non-official lights or sound-emitting devices is not permitted during the concert. If you use such devices during the concert, staff members may ask you to stop using them and follow their instructions. Your cooperation in this matter will be greatly appreciated.
* The use of cheering goods with artists' portraits or logos is permitted at the XG 'NEW DNA' SHOWCASE in JAPAN. However, the purpose of such items is for the enjoyment of the customers themselves, and the production, sale, or distribution of such items for commercial purposes is strictly prohibited.
* Please do not make or use cheering goods of a size that may disturb others.
* Please use cheering goods at chest height during the concert, and be considerate of others around you.

We apologize for any inconvenience this may cause and thank you in advance for your cooperation.
 
XG OFFICIAL SHOP
https://shop.xgalx.com/pages/faq
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