XG 1st WORLD TOUR “The first HOWL” Landing at New York Announcement
Thank you for your continued support of XG.
We would like to inform you about the XG 1st WORLD TOUR “The first HOWL" Landing at New York.
Please check the following information carefully so that you can have an enjoyable time with XG.
【Important Notice to Ticket Purchasers for XG 1st WORLD TOUR “The first HOWL" Landing at New York】
<General Information>
● Door timings:
- VIP Check-In: 4:00PM
- VIP Doors Open: 5:30PM
- Doors Open to Public: 7:00PM
- Show Time: 8:00PM
● Admission by full ticket only, printed/electronic tickets must be produced for admission.
● There will be security checks at designated security checkpoints, ticket holders are advised to arrive early.
● Ticket Holders with prohibited items will not be allowed access.
● No re-entry permitted
<Regarding Fan Letters>
● We will provide a box within the venue for the collection of fan letters.
● Only fan letters with greetings from our ALPHAZ are permissible.
● Cash, gift vouchers, photographs, items, or anything other than letters are strictly prohibited.
● As items other than fan letters cannot be returned, we regretfully must dispose of them if received, and we appreciate your understanding in advance.
<Regarding Fan Goods>
● The use of light or sound emitting devices other than official merchandise is prohibited.
● Please use any cheering merchandise at chest height during the performance. Please be considerate of those around you during the show.
● Banners etc. using the portraits and logos of the artists are permitted. Fan goods made for your own enjoyment are permitted. Any production, sale, or distribution of such goods for commercial purposes is strictly prohibited.
● Please do not make or use cheer leading goods of a size that may cause inconvenience to other visitors and fans.
<Regarding Guest-Initiated Events>
● Initiatives or fan-activities initiated by guests within the venue or during the performance may potentially disrupt the operation and production of the event.
※Only pre-approved fan-activities are allowed.
<Regarding Unauthorized Merchandise>
● The sale of unofficial merchandise within the premises, as well as in nearby facilities or public spaces, is strictly prohibited.
● In cases of malicious intent, we reserve the right to take necessary legal action.
<Audio, photography & videography policy>
● You are allowed to take photos and videos during the live performance.
● You may also post them to your social network. However, please observe the following rules:
- Photographic equipment is limited to smartphones only.
- The use of cameras such as SLRs and digital cameras is prohibited.
- Please refrain from using a tripod, smartphone telescope, selfie stick, or other holder to take pictures.
- Streaming and other video distribution is prohibited.
- Please refrain from using communication apps or video calls.
- Please be considerate of the people around you who may be captured in your photography.
- We may take action if we find any malicious photography or posts that may cause inconvenience to surrounding guests.
- During the performance, we kindly ask that you either remain in your assigned seat or stand in your seating area for viewing.
- Actions such as leaving your seat, rushing forward, leaning out, etc., are strictly prohibited.
- On the day of each performance, please listen for announcements within the venue for any additional instructions.
<Prohibited Items>
● The bringing of electronic devices (such as professional cameras, binoculars with recording capabilities, recorders, and video recording equipment), as well as hazardous items, into the venue is strictly prohibited.
● The following restricted / prohibited items are NOT permitted into the venue
– Weapons, firearms, knives
- In compliance with New York City regulations, there is no smoking, including electronic cigarettes, permitted anywhere in The Theater at Madison Square Garden. This policy is strictly enforced. Violation of this regulation is grounds for ejection.
– Laser pens
– Pepper spray/mace and other defensive devices
– Signs, banners, flags
– Selfie sticks
– Video cameras/recording devices (Does not include phones, but certain events may be designated “device free” events, and the “Device Free” Policywill apply)
- If your event is designated as a “device free” event, per the artist’s request, no recording devices will be permitted, including but not limited to the items listed below:
No cellphones
No smart watches
No cameras
No tablets
No laptops
No Fitbits
No Bluetooth enabled headphones
Upon arrival, small devices will be secured in Yondr pouches that will be unlocked at the end of the event. Guests will maintain possession of their Yondr pouches throughout the night, and if needed, may access their devices at designated Yondr unlocking stations.
- Laptops are considered recording devices and are not permitted in the venue for events designated as “device free.”
– Professional cameras (including those with telephoto or zoom lenses)
– Outside food and beverage, including alcohol
– Hoverboards and skateboards
– Noisemaking devices, including cowbells, alarm devices and airhorns
Please note, the list of prohibited items may vary by event; please check the event page for the applicable event for more information. The list above provides examples only. Anything deemed inappropriate or offensive by MSG Entertainment or MSG Sports will not be permitted.
- Any other items as determined by the Organiser that may cause injury, or public nuisance
- Venue Management reserves the right to prohibit and/or remove any items from the venue at any time
<Regarding VIP ticket holders’ benefits>
► Soundcheck Party
● All VIP ticket holders are required to present their valid ticket for verification purposes into the venue.
● Wristbands will be handed out before entering the venue. Please keep them on throughout the show.
● Doors for the VIP Soundcheck Party will open at 6:00PM,
● Strictly no photography and videography during the VIP Soundcheck party,patrons found with prohibited items such as cameras or taking photos/videos will be escorted out of the venue.
● After Soundcheck ends, all VIP ticket holders need to exit the hall and re-enter once again for the main show.
► Send-Off Event
● VIP ticket holders are to remain at their standing location after the concert has ended. Ushers will guide you accordingly, kindly follow their instructions.
● Please ensure that you have your ticket with you AND that your wristband is still on after the concert.
● The send-off party is non-transferable. If the wristband is tampered with, you will not be allowed to attend the send-off party.
● Strictly NO photography & videography is allowed during the send-off party,patrons found taking photos/videos will be escorted out of the venue.
► VIP Fan Benefits Redemption Instructions
● Collection Time: From 4:00PM to 5:30PM
● Location: South Chase Square by Hyundai Car
● The following instructions are for VIP ticket holders who wish to collect their VIP Laminate and Lanyard, and Exclusive Photo-card Collectible:
- A valid ticket (printed or electronic) and a valid ID of the ticket purchaser must be shown for verification purposes during redemption.
- Each VIP ticket holder can only collect ONE (1) VIP Wristband, ONE (1) VIP Laminate & Lanyard, and ONE (1) photo-card.
- VIP ticket holders must collect their benefits prior to the sound check party.
- Latecomers will not be offered benefits, please ensure you make your redemption within the stipulated timings above.
- Any items not collected by 5:30pm will be deemed as automatic forfeiture of the benefit.
Please cooperate with the staff at the venue and follow their directions.
XG and all XG staff look forward to seeing you at the event.
We would like to inform you about the XG 1st WORLD TOUR “The first HOWL" Landing at New York.
Please check the following information carefully so that you can have an enjoyable time with XG.
【Important Notice to Ticket Purchasers for XG 1st WORLD TOUR “The first HOWL" Landing at New York】
<General Information>
● Door timings:
- VIP Check-In: 4:00PM
- VIP Doors Open: 5:30PM
- Doors Open to Public: 7:00PM
- Show Time: 8:00PM
● Admission by full ticket only, printed/electronic tickets must be produced for admission.
● There will be security checks at designated security checkpoints, ticket holders are advised to arrive early.
● Ticket Holders with prohibited items will not be allowed access.
● No re-entry permitted
<Regarding Fan Letters>
● We will provide a box within the venue for the collection of fan letters.
● Only fan letters with greetings from our ALPHAZ are permissible.
● Cash, gift vouchers, photographs, items, or anything other than letters are strictly prohibited.
● As items other than fan letters cannot be returned, we regretfully must dispose of them if received, and we appreciate your understanding in advance.
<Regarding Fan Goods>
● The use of light or sound emitting devices other than official merchandise is prohibited.
● Please use any cheering merchandise at chest height during the performance. Please be considerate of those around you during the show.
● Banners etc. using the portraits and logos of the artists are permitted. Fan goods made for your own enjoyment are permitted. Any production, sale, or distribution of such goods for commercial purposes is strictly prohibited.
● Please do not make or use cheer leading goods of a size that may cause inconvenience to other visitors and fans.
<Regarding Guest-Initiated Events>
● Initiatives or fan-activities initiated by guests within the venue or during the performance may potentially disrupt the operation and production of the event.
※Only pre-approved fan-activities are allowed.
<Regarding Unauthorized Merchandise>
● The sale of unofficial merchandise within the premises, as well as in nearby facilities or public spaces, is strictly prohibited.
● In cases of malicious intent, we reserve the right to take necessary legal action.
<Audio, photography & videography policy>
● You are allowed to take photos and videos during the live performance.
● You may also post them to your social network. However, please observe the following rules:
- Photographic equipment is limited to smartphones only.
- The use of cameras such as SLRs and digital cameras is prohibited.
- Please refrain from using a tripod, smartphone telescope, selfie stick, or other holder to take pictures.
- Streaming and other video distribution is prohibited.
- Please refrain from using communication apps or video calls.
- Please be considerate of the people around you who may be captured in your photography.
- We may take action if we find any malicious photography or posts that may cause inconvenience to surrounding guests.
- During the performance, we kindly ask that you either remain in your assigned seat or stand in your seating area for viewing.
- Actions such as leaving your seat, rushing forward, leaning out, etc., are strictly prohibited.
- On the day of each performance, please listen for announcements within the venue for any additional instructions.
<Prohibited Items>
● The bringing of electronic devices (such as professional cameras, binoculars with recording capabilities, recorders, and video recording equipment), as well as hazardous items, into the venue is strictly prohibited.
● The following restricted / prohibited items are NOT permitted into the venue
– Weapons, firearms, knives
- In compliance with New York City regulations, there is no smoking, including electronic cigarettes, permitted anywhere in The Theater at Madison Square Garden. This policy is strictly enforced. Violation of this regulation is grounds for ejection.
– Laser pens
– Pepper spray/mace and other defensive devices
– Signs, banners, flags
– Selfie sticks
– Video cameras/recording devices (Does not include phones, but certain events may be designated “device free” events, and the “Device Free” Policywill apply)
- If your event is designated as a “device free” event, per the artist’s request, no recording devices will be permitted, including but not limited to the items listed below:
No cellphones
No smart watches
No cameras
No tablets
No laptops
No Fitbits
No Bluetooth enabled headphones
Upon arrival, small devices will be secured in Yondr pouches that will be unlocked at the end of the event. Guests will maintain possession of their Yondr pouches throughout the night, and if needed, may access their devices at designated Yondr unlocking stations.
- Laptops are considered recording devices and are not permitted in the venue for events designated as “device free.”
– Professional cameras (including those with telephoto or zoom lenses)
– Outside food and beverage, including alcohol
– Hoverboards and skateboards
– Noisemaking devices, including cowbells, alarm devices and airhorns
Please note, the list of prohibited items may vary by event; please check the event page for the applicable event for more information. The list above provides examples only. Anything deemed inappropriate or offensive by MSG Entertainment or MSG Sports will not be permitted.
- Any other items as determined by the Organiser that may cause injury, or public nuisance
- Venue Management reserves the right to prohibit and/or remove any items from the venue at any time
<Regarding VIP ticket holders’ benefits>
► Soundcheck Party
● All VIP ticket holders are required to present their valid ticket for verification purposes into the venue.
● Wristbands will be handed out before entering the venue. Please keep them on throughout the show.
● Doors for the VIP Soundcheck Party will open at 6:00PM,
● Strictly no photography and videography during the VIP Soundcheck party,patrons found with prohibited items such as cameras or taking photos/videos will be escorted out of the venue.
● After Soundcheck ends, all VIP ticket holders need to exit the hall and re-enter once again for the main show.
► Send-Off Event
● VIP ticket holders are to remain at their standing location after the concert has ended. Ushers will guide you accordingly, kindly follow their instructions.
● Please ensure that you have your ticket with you AND that your wristband is still on after the concert.
● The send-off party is non-transferable. If the wristband is tampered with, you will not be allowed to attend the send-off party.
● Strictly NO photography & videography is allowed during the send-off party,patrons found taking photos/videos will be escorted out of the venue.
► VIP Fan Benefits Redemption Instructions
● Collection Time: From 4:00PM to 5:30PM
● Location: South Chase Square by Hyundai Car
● The following instructions are for VIP ticket holders who wish to collect their VIP Laminate and Lanyard, and Exclusive Photo-card Collectible:
- A valid ticket (printed or electronic) and a valid ID of the ticket purchaser must be shown for verification purposes during redemption.
- Each VIP ticket holder can only collect ONE (1) VIP Wristband, ONE (1) VIP Laminate & Lanyard, and ONE (1) photo-card.
- VIP ticket holders must collect their benefits prior to the sound check party.
- Latecomers will not be offered benefits, please ensure you make your redemption within the stipulated timings above.
- Any items not collected by 5:30pm will be deemed as automatic forfeiture of the benefit.
Please cooperate with the staff at the venue and follow their directions.
XG and all XG staff look forward to seeing you at the event.
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