Notice Regarding a Typographical Error on XG Official Merchandise
We have discovered a typographical error in the design of the XG official merchandise announced on July 10.
We sincerely apologize for this mistake and would like to provide the following information.
■Affected Merchandise
＜“FUJI ROCK FESTIVAL ’26” Limited Official Merchandise＞
【FUJI ROCK FESTIVAL LIMITED】 Vintage Wolf Tee / BLACK (S/M/L/XL/XXL)
【FUJI ROCK FESTIVAL LIMITED】 Vapur Wide Mouth Malibu 0.5L
＜Merchandise Scheduled for Online Sale＞
Vintage Wolf Tee / BLACK (S/M/L/XL/XXL)
Vintage Wolf Tee / WHITE (S/M/L/XL/XXL)
Vapur Wide Mouth Blackout 0.7L Ver.1
■ Design Error
（Incorrect）Roofed in who we are
（Correct）Rooted in who we are
■ Notice Regarding the Sale and Exchange of “FUJI ROCK FESTIVAL ’26” Limited Official Merchandise
The “FUJI ROCK FESTIVAL ’26” Limited Official Merchandise has already completed production, and it is unfortunately not possible to reproduce the items with the corrected design in time. As a result, the merchandise will be sold with the typographical error as is.
Customers who wish to exchange their item will be able to do so for one featuring the correct design.
We sincerely apologize for the inconvenience and kindly ask that you return the item by cash on delivery (COD) to the designated return address during the exchange period listed below.
Items that have already been worn or used, including those used at FUJI ROCK FESTIVAL ’26, are also eligible for exchange.
Please note that refunds will not be available for purchases related to this issue. We appreciate your understanding before making your purchase.
■ How to Exchange “FUJI ROCK FESTIVAL ’26” Limited Official Merchandise
Please send the affected item together with a note including your name, phonetic spelling (furigana), postal code, address, and phone number for the replacement shipment to the address below by cash on delivery (COD). Your package must arrive no later than Monday, August 10, 2026.
Replacement items are scheduled to be shipped sequentially from mid-September 2026 onward.
【Return Deadline】
Monday, August 10, 2026 (Items must arrive by this date.)
【Return Address】
XGALX OFFICIAL SHOP Customer Support
Attn: XG “FUJI ROCK FESTIVAL ’26” Merchandise Exchange Desk
VP Terrace 2-11-3 Fujimi, Chiyoda-ku
Tokyo 102-0071, Japan
TEL: +81-50-3528-6300
【Estimated Replacement Shipment Schedule】
Replacement items are scheduled to be shipped sequentially from mid-September 2026 onward.
【Important Note】
・Customers residing outside Japan must provide their purchase receipt in order to exchange for a corrected item. Please be sure to keep your receipt after purchase.
・Exchanges will only be accepted for eligible items returned within the designated return period.
・If you live in an apartment or condominium, please be sure to include your building name and room number on the enclosed note.
・The personal information you provide will be used solely for the purpose of processing and shipping your replacement item. For details on how we handle personal information, please refer to our privacy policy.
https://avex.com/jp/ja/public/privacy/
・Please return the item by cash on delivery (COD). You may use any shipping carrier.
・If you return the item with prepaid shipping, the shipping cost cannot be reimbursed. Thank you for your understanding.
・Please do not send the item by regular postal mail. If it is lost in transit due to a postal accident or other issue, we will be unable to send a replacement.
・Please keep your shipping receipt or tracking record until your replacement item has been delivered.
■ Notice Regarding the Change to the Shipping Schedule for Online Sale Items
The items scheduled for online sale will be sold with the corrected design.
As a result, due to production schedule adjustments, the estimated shipping schedule will be changed.
We sincerely apologize for the inconvenience to customers who have been looking forward to the release of these items, and appreciate your understanding.
【Revised Shipping Schedule】
Scheduled to ship sequentially from late August 2026.
We will strengthen our review process and production management to help prevent similar issues from occurring in the future.
Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding and continued support.
<Inquiries>
XGALX OFFICIAL SHOP
https://shop.xgalx.com/pages/contact
We sincerely apologize for this mistake and would like to provide the following information.
■Affected Merchandise
＜“FUJI ROCK FESTIVAL ’26” Limited Official Merchandise＞
【FUJI ROCK FESTIVAL LIMITED】 Vintage Wolf Tee / BLACK (S/M/L/XL/XXL)
【FUJI ROCK FESTIVAL LIMITED】 Vapur Wide Mouth Malibu 0.5L
＜Merchandise Scheduled for Online Sale＞
Vintage Wolf Tee / BLACK (S/M/L/XL/XXL)
Vintage Wolf Tee / WHITE (S/M/L/XL/XXL)
Vapur Wide Mouth Blackout 0.7L Ver.1
■ Design Error
（Incorrect）Roofed in who we are
（Correct）Rooted in who we are
■ Notice Regarding the Sale and Exchange of “FUJI ROCK FESTIVAL ’26” Limited Official Merchandise
The “FUJI ROCK FESTIVAL ’26” Limited Official Merchandise has already completed production, and it is unfortunately not possible to reproduce the items with the corrected design in time. As a result, the merchandise will be sold with the typographical error as is.
Customers who wish to exchange their item will be able to do so for one featuring the correct design.
We sincerely apologize for the inconvenience and kindly ask that you return the item by cash on delivery (COD) to the designated return address during the exchange period listed below.
Items that have already been worn or used, including those used at FUJI ROCK FESTIVAL ’26, are also eligible for exchange.
Please note that refunds will not be available for purchases related to this issue. We appreciate your understanding before making your purchase.
■ How to Exchange “FUJI ROCK FESTIVAL ’26” Limited Official Merchandise
Please send the affected item together with a note including your name, phonetic spelling (furigana), postal code, address, and phone number for the replacement shipment to the address below by cash on delivery (COD). Your package must arrive no later than Monday, August 10, 2026.
Replacement items are scheduled to be shipped sequentially from mid-September 2026 onward.
【Return Deadline】
Monday, August 10, 2026 (Items must arrive by this date.)
【Return Address】
XGALX OFFICIAL SHOP Customer Support
Attn: XG “FUJI ROCK FESTIVAL ’26” Merchandise Exchange Desk
VP Terrace 2-11-3 Fujimi, Chiyoda-ku
Tokyo 102-0071, Japan
TEL: +81-50-3528-6300
【Estimated Replacement Shipment Schedule】
Replacement items are scheduled to be shipped sequentially from mid-September 2026 onward.
【Important Note】
・Customers residing outside Japan must provide their purchase receipt in order to exchange for a corrected item. Please be sure to keep your receipt after purchase.
・Exchanges will only be accepted for eligible items returned within the designated return period.
・If you live in an apartment or condominium, please be sure to include your building name and room number on the enclosed note.
・The personal information you provide will be used solely for the purpose of processing and shipping your replacement item. For details on how we handle personal information, please refer to our privacy policy.
https://avex.com/jp/ja/public/privacy/
・Please return the item by cash on delivery (COD). You may use any shipping carrier.
・If you return the item with prepaid shipping, the shipping cost cannot be reimbursed. Thank you for your understanding.
・Please do not send the item by regular postal mail. If it is lost in transit due to a postal accident or other issue, we will be unable to send a replacement.
・Please keep your shipping receipt or tracking record until your replacement item has been delivered.
■ Notice Regarding the Change to the Shipping Schedule for Online Sale Items
The items scheduled for online sale will be sold with the corrected design.
As a result, due to production schedule adjustments, the estimated shipping schedule will be changed.
We sincerely apologize for the inconvenience to customers who have been looking forward to the release of these items, and appreciate your understanding.
【Revised Shipping Schedule】
Scheduled to ship sequentially from late August 2026.
We will strengthen our review process and production management to help prevent similar issues from occurring in the future.
Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding and continued support.
<Inquiries>
XGALX OFFICIAL SHOP
https://shop.xgalx.com/pages/contact
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