『XG 'NEW DNA' SHOWCASE in JAPAN』チケット発券・入場について

 

- A smartphone compatible with the exclusive app "ALPHAZ" is required to receive your ticket and enter the venue.

- Please ensure that you and your companions download the ALPHAZ app.

- Downloading, registering and using purchased tickets through the app is free of charge.

 

After purchasing your ticket, please complete steps 1-6 in advance of the event. 

 Failure to complete these steps may result in delayed entry.

 Ensure you check and complete the following before attending:

 

1. **Download the "ALPHAZ" App:**

To receive your digital ticket, you will need to download the smartphone-exclusive app "ALPHAZ." Please download the app from the following locations:

 

- **For iPhone users:** App Store 

 

- **For Android users:** Google Play 

　

**Supported OS:**

- iPhone: iOS 14 and later

- Android: Android 7.0 and later (some models are excluded)

 

2. **Log in to the "ALPHAZ" App:**

To use the ALPHAZ app and TICKET feature, a ＋ID is required.

 If you do not have a ＋ID, create one via the "＋ID Create New" option on the ALPHAZ app login screen or the ALPHAZ website menu.

 Then, log in to the ALPHAZ app using your ＋ID.

 

Those who already have a ＋ID should log in to the ALPHAZ app with their existing ＋ID.

 

3. **Register for the TICKET Feature:**

After logging in to the ALPHAZ app, pre-registration for the TICKET feature is required. Follow the steps provided to complete the registration.

 

**Registration Steps:**

① メニューより「TICKET」を押してください。

② TICKET用基本情報入力画面で情報を入力し、確認ボタンを押してください。

③ 画面の案内に従って電話番号認証を行ってください。

④ 利用登録完了画面が表示されましたら、「もどる」ボタンを押してください。

⑤ MY EVENT画面が表示されますと利用登録完了です。

 

*Ensure that you register using the mobile phone number you designated to receive tickets at the time of purchase.

*Tickets will not be displayed before the start date of the event (ticket issuance start date).

 

 

Steps 4 to 6 should be completed after the ticketing start date.

Once ticketing begins, you will receive an email at your registered email address with information on how to start receiving your tickets.

 

◆イベント表示開始日(発券開始日)

　2023年11月16日(木)15:00～

 

◆座席番号表示開始日

　2023年11月21日(火)15:00～

 

4. **Ticket Collection:**

After the icketing start date, follow these steps to collect your tickets:

 

【Ticket Retrieval Procedure】

① メニューから「TICKET」を押してください。

② チケット購入時に受取用携帯電話番号として登録した電話番号で利用登録されている場合、RECEIVE（チケット受け取り）画面が表示されます。

③ RECEIVE（チケット受け取り）画面で「確認」を押してください。

④ チケット内容を確認し、「チケットを受け取る」を押してください。

⑤ 「チケットを受け取りました」が表示されますと受け取り完了です。

 

*If you have not yet registered, follow the on-screen instructions for registration (enter TICKET information, verify phone number).

*Tickets will be displayed only if there are tickets available to be received for your registered phone number.

*If the phone number you registered at the time of purchase is different from the one authenticated with the ALPHAZ app, you will not be able to issue the ticket.

*Tickets will not be displayed in the app before the event display start date (ticket issuance start date).

※本公演のチケットはリセール実施の予定はございません。

 

5.**Ticket Distribution:**

For this event, each attendee must hold one ticket to enter. If you purchased more than one ticket, please distribute the tickets to your companions as follows:

 

【Ticket Distribution Procedure】

① メニュより「TICKET」を押してください。

② MY EVENTからチケットを渡したいイベントを選択してください。

③ 渡したいチケットの「チケット詳細」を押してください。

④ 「チケットを渡す」を押してください。

⑤ 「メール」「SMS」「URLをコピー」のいずれかを押してください。それぞれのボタンを押すと、受け渡し用URLが記載されたアプリケーションが立ち上がるか、URLがコピーされます。

⑥ URLを削除せずに送信してください。URLコピーの場合は任意のメッセージアプリに貼り付けて同伴者へ送信してください。

⑦ チケット上の表示が「受け取り依頼中」になります。

⑧ 同伴者様による受け取りが完了すると、チケットに受け取った方のお名前が表示されます。

 

*Tickets purchased by the buyer cannot be distributed or transferred.

*Companions also need to download and register with the ALPHAZ app.

*If tickets are not distributed before attending, entry may be delayed.

Ensure to distribute the tickets and have companions download the ALPHAZ app and receive their tickets before attending.

 

6.*Entry on the Day of the Event:*

Entry at the venue will be authenticated with a QR code. From the ALPHAZ app menu, press "TICKET," then either the QR tab or "show entry QR code" on the ticket screen to display your QR code and proceed to the entrance.

 

*QR code screenshots or screen captures cannot be used for event participation.

*Entry will be one person at a time, displaying their QR code.

*If steps 1-4 have not been completed by both the applicant and companions, entry may be delayed.  Please ensure to complete ticket collection and distribution before attending.

*The entrance may be very crowded just before the start of the performance, potentially affecting timely entry, so please arrive early.

*If your phone is offline and not displaying the latest QR code, it may not authenticate. Updating online will display the latest QR code.

 

 

ALPHAZ Digital Ticket Infomation

Business Hours: Weekdays 13:00-17:00

Inquiry Form: