Thank you for your continued support of XG. 
We would like to inform you about the XG 1st WORLD TOUR “The first HOWL" Landing at Kuala Lumpur.
Please check the following information carefully so that you can have an enjoyable time with XG.

【Important Notice to Ticket Purchasers for XG 1st WORLD TOUR “The first HOWL" Landing at Kuala Lumpur】

<General Information>
Concert Agenda
●01:30PM
・VIP Redemption Counter Opens (Counter Close Time: 08:30PM)
・Official Merchandise Counter Opens
※Merchandise available on a first come first serve basis, while stocks last.
・CD Sales Booth Opens
・‘ALPHAZ’ Fan Club Booth Opens
・Official Ticketing Etix Information Counter Opens
※This counter will not sell concert tickets physically.
※This counter will only entertain fans who successfully bought a ticket via Etix website.
・Deposit Counter Opens
※Any oversized bags or luggage will not be accepted

●03:30PM
・Soundcheck Doors Open
※VIP Ticketholders kindly take note on Entrance A located at Level 1

●06:30PM
・Doors Open for All Categories (VIP / CAT1/ CAT2 / CAT3)

●08:00PM
・Show Time

●After Show Ends
・Send-Off Event starts
※All VIP Ticketholders please remain on your seats. Staff and crew will arrange the queue for Send-Off　accordingly. We kindly request your cooperation with the staff’s guidance for a safe and smooth operation.

● Admission by full ticket only, printed/electronic tickets must be produced for admission.
● There will be checks at designated security checkpoints so ticket holders are advised to arrive early.
● Ticket Holders with prohibited items will not be allowed access.
●Re-entry is NOT allowed

<Regarding Fan Letters>
●We will provide a box within the venue for the collection of fan letters.
● Only fan letters with greetings from our ALPHAZ are permissible.
● Cash, gift vouchers, photographs, items, or anything other than letters are strictly prohibited.
● As items other than fan letters cannot be returned, we regretfully must dispose of them if received, and we appreciate your understanding in advance.

<Regarding Fan Goods>
● The use of light or sound emitting devices other than official merchandise is prohibited.
● Please use any cheering merchandise at chest height during the performance. Please be considerate of those around you during the show.
● Banners etc. using the portraits and logos of the artists are permitted.
● Fan goods created for your own use are permitted. Any production, sale or distribution of such goods for commercial purposes is strictly prohibited.
● Please do not make or use cheerleading goods of a size that may cause inconvenience to other visitors and fans. (Maximum size is A4 size, larger size will be denied to entry.)

<Regarding Guest-Initiated Events>
● Initiatives or fan-activities initiated by guests within the venue or during the performance may potentially disrupt the operation and production of the event. 
※Only pre-approved fan-activities are allowed.

<Regarding Unauthorized Merchandise>
● The sale of unofficial merchandise within the premises, as well as in nearby facilities or public spaces, is strictly prohibited.
●  In cases of malicious intent, we reserve the right to take necessary legal action.

<Audio, photography & videography policy>
● You are allowed to take photos and videos during the live performance.
● You may also post them to your social network. However, please observe the following rules:
- Photographic equipment is limited to smartphones only.
- The use of cameras such as SLRs and digital cameras is prohibited.
- Please refrain from using a tripod, smartphone telescope, selfie stick, or other holder to take pictures.
- Streaming and other video distribution is prohibited.
- Please refrain from using communication apps or video calls.
- Please be considerate of the people around you who may be captured in your photography.
- We may take action if we find any malicious photography or posts that may cause inconvenience to surrounding guests.
- During the performance, we kindly ask that you either remain in your assigned seat or stand in your seating area for viewing. 
- Actions such as leaving your seat, rushing forward, leaning out, etc., are strictly prohibited.
• On the day of each performance, please listen for announcements within the venue for any additional instructions.

<Prohibited Items>
● The bringing of electronic devices (such as professional cameras, binoculars with recording capabilities, recorders, and video recording equipment), as well as hazardous items, into the venue is strictly prohibited.
● The following restricted / prohibited items are NOT permitted into the venue
- Bags larger than A4 paper size *required to use clear bag
- Oversized suitcase
- Outside food and drinks
- Water bottle / tumbler
- Laser pointer
- Flashlight
- Chairs / stool
- Long / Large umbrella
- Costumes that obstruct other concert goers’ view
- Flags
- Pets
- Any kinds of drones or flying objects
- iPad / tablet / laptops
- Any kind of lens / tele zoom
- Professional / semi-professional camera and handcam
- Selfie stick / monopod / tripod / gimbal / stabilizer
- Oversized fans / mini portable fans
- Illegal drugs
- Alcoholic drinks
- Cigarette / e-cigarettes (including vape and pods)
- Lighter and other flammable / explosive items
- Noise devices (e.g. speakers / air horns / trumpet)
- Weapons and sharp objects
- Any other items as determined by Organizer that are considered to threaten the safety, health, security, and orderliness of the event


<Regarding VIP ticket holders’ benefits>
► Soundcheck Party
● All VIP ticket holders are required to present their valid ticket for verification purposes into the venue.
●All VIP shall redeem their VIP Wristbands before entering the venue of Soundcheck Party. Please keep them on throughout the show.
● Doors for the VIP Soundcheck Party will open at 3:30PM, and the event will start at 4PM. 
● Latecomers that arrive after 4PM will only be allowed to enter the venue after 6:30PM.
● After the Soundcheck Party ends, ALL patrons are required to leave the venue immediately.
● Strictly no photography and videography during the VIP Soundcheck party, patrons found with prohibited items such as　cameras or taking photos / videos will be escorted out of the venue.

► Send-Off Event
・VIP ticket holders are to remain at their standing location after the concert has ended. Ushers will guide you accordingly, kindly follow their instructions.
・ Please ensure that you have your ticket with you AND that your wristband is still on after the concert.
・ The send-off party is non-transferable. If the wristband is tampered with, you will not be allowed to attend the send-off party.
・Strictly NO photography & videography is allowed during the send-off party,patrons found taking photos/videos will be escorted out of the venue.

► VIP Fan Benefits Redemption Instructions
● Collection Time: From 1:30PM to 8:30PM
● Location: Mega Star Arena, Level 1 (Entrance A)
● The following instructions are for VIP ticket holders who wish to collect their VIP Laminate and Lanyard, and Exclusive Photo-card Collectible:
- A valid ticket (printed or electronic) and VIP wristband must be shown for verification purposes during redemption.
- Each VIP ticket holder can only collect ONE (1) VIP Laminate & Lanyard, and ONE (1) photocard.
-Latecomers will not be offered benefits, please ensure you make your redemption within the stipulated timings above.
- VIP ticket holders should collect their fan benefits before 8.30PM. Any items not collected by 8.30PM will be deemed as automatic forfeiture of the benefit.

※THE ORGANIZER RESERVES THE RIGHT TO MAKE ANY CHANGES TO THE T&C WITHOUT PRIOR NOTICE

Please cooperate with the staff at the venue and follow their directions. 
XG and all XG staff look forward to seeing you at the event.