Information on Ticket Refunds for 《XG WORLD TOUR: THE CORE》
Although the upcoming performances of 《XG WORLD TOUR: THE CORE》 will proceed as scheduled, we understand that some customers may wish to request a refund. Please find the details regarding ticket refunds below.
■Ticket Refund Period:March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please note that refund requests will not be accepted after the refund period has ended. Kindly ensure that you complete the refund procedure within the designated period.
【Refund-Eligible Performances】
■Venue: Sundome Fukui
▽Show Date: Saturday, March 14, 2026
OPEN 16:00 / START 17:00
■Venue: MIYAGI SEKISUIHEIM SUPER ARENA
▽Show Date: Friday, March 20, 2026
OPEN 16:00 / START 17:00
■Venue: GLION ARENA KOBE
▽Show Date: Wednesday, March 25, 2026
OPEN 18:00 / START 19:00
■Venue: GLION ARENA KOBE
▽Show Date: Wednesday, March 25, 2026
OPEN 18:00 / START 19:00
■Venue: Kitakyushu Messe
▽Show Date: Saturday, April 4, 2026
OPEN 16:30 / START 18:00
■Venue: Kitakyushu Messe
▽Show Date: Sunday, April 5, 2026
OPEN 15:30 / START 17:00
■Venue：Yoyogi National Stadium 1st Gymnasium
▽ Show Date: Friday, April 10, 2026
OPEN 18:00 / START 19:00
■Venue：Yoyogi National Stadium 1st Gymnasium
▽ Show Date: Saturday, April 11, 2026
OPEN 16:00 / START 17:00
■Venue：Yoyogi National Stadium 1st Gymnasium
▽ Show Date: Sunday, April 12, 2026
OPEN 15:00 / START 16:00
[Refund Method]
Refund procedures vary depending on your point of purchase. Please confirm where you purchased your ticket and refer to the relevant details below.
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■Customers Who Purchased Through “ALPHAZ Member Presales (Paid/Free),” “Official Website Presale,” “Official SNS Presales,” “J-WAVE Lottery Reception,” “mu-mo TICKET (Presale/General Sale),” or “VIP SEAT Upgrade Lottery Reception”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and application period below and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
※Refund requests are applicable only to tickets purchased on or before February 27, 2026.
〈Refund Method〉
STEP 1: Submit a Refund Request
[Refund Request Period: March 3 (Tue) 10:00 – March 5 (Thu) 23:59]
Please access the Application Status Confirmation Page, select “Application Details” for the order number for which you wish to request a refund, and proceed with “Submit a Refund Request.”
※Refunds will be processed on a per-order-number basis. Partial refunds (e.g., refunding only one ticket out of two) are not available.
※Please carefully confirm that you have selected the correct ticket (order number) before submitting your refund request.
※Once you submit a refund request, your ticket(s) will become invalid. Refund requests cannot be canceled after submission.
※If you have purchased tickets for multiple performances, please submit a refund request separately for each applicable order number.
========================
・Regarding Refunds for Upgrade Lottery Tickets “VIP SEAT ARENA / VIP SEAT STAND”
For customers who purchased “VIP SEAT ARENA / VIP SEAT STAND” through the upgrade lottery reception (upgrade fee of JPY 10,000 (tax included) per ticket from “Reserved Seat”), no separate refund request procedure is required for the upgrade ticket itself.
Please submit your refund request through the “Application Details” page of the original upgraded ticket order number (Reserved Seat).
≪Eligible Original Upgrade Ticket Reception≫
ALPHAZ ANNUAL PREMIUM/STANDARD Member Presale, ALPHAZ All Paid Members Presale, ALPHAZ All Members (including Free Members) Lottery Presale
Refunds for “VIP SEAT ARENA / VIP SEAT STAND” will be processed upon submission of a refund request for the original upgrade ticket order number.
========================
STEP 2: “Refund Receiving Procedure”
After the refund request period has ended, customers who have submitted a refund request for the applicable order number will receive an email
with details regarding the “Refund Receiving Procedure” at the email address registered at the time of ticket purchase.
※The refund receiving procedure will take place on a separate schedule from the refund request period.
〈Inquiries Regarding Refunds〉
Ticket Office – Refund Support Desk
https://info2.y-tickets.jp/inquiry_refund/input
※Please note that providing your bank account information or notifying us of your refund request via the inquiry form will not complete the refund process.
※Responses may take several days. Please ensure that the ticket purchaser contacts us directly and allow sufficient time within the refund period when making your inquiry.
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■Customers Who Purchased Through “American Express Card Members Exclusive Ticket Special Lottery Sale” or “Lawson Ticket”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and refund period below, and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
Customers who purchased upgrade tickets will receive a separate email from Lawson Ticket regarding the refund procedure.
Please log in to your My Page account used to purchase the ticket and complete the refund procedure accordingly.
〈Refund Method〉
https://l-tike.com/guide/a_cashpost.html
Refunds will be processed on a per reservation number (application) basis. Please note that partial refunds by number of tickets are not available.
(Note 1) Regarding fees other than the ticket price, the refund will exclude the payment processing fee.
(Note 2) For any inquiries related to refunds, such as not receiving the email, please be sure to complete the necessary procedures within the refund period. We will not be able to respond to requests made after the refund period has ended.
〈Inquiries Regarding Refunds〉
Lawson Ticket：http://mpse.jp/ltike8/c.p?22d7jbp66
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■Customers Who Purchased Through “eplus”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and refund period below, and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
〈Refund Method〉
The refund method will vary depending on your selected payment method. Please refer to the information below.
Refund Method Confirmation Chart：http://eplus.jp/refund2/
〈Inquiries Regarding Refunds〉
e+ Q&A Page：https://eplus.jp/qa/
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■Customers Who Purchased Through “Ticket Pia”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and refund period below, and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
〈Refund Method〉
For customers who purchased electronic tickets (ALPHAZ Ticket):
① Log in to the Ticket Pia website and access “My Page.” Select the ticket you wish to refund and click the “Register Refund Bank Account” button.
② On the [Bank Account Registration] page, enter all required information and click the “Confirm Registration Details” button.
③ On the [Application Details Confirmation] page, open the bank account information section at the top of the page and be sure to confirm that the branch name is correct.
④ On the [Application Details Confirmation] page, confirm that all information is correct and click the “Submit Refund Request” button.
⑤ A confirmation email will be sent to your registered email address. Please check that you have received it.
〈Important Notes〉
Refunds will be made via bank transfer. You may designate your bank account at the time of completing the refund procedure.
https://t.pia.jp/guide/refund_guide/delivery.jsp
※ If you have not yet received your ticket, please refer to the “For Customers Who Have Not Yet Received Their Ticket” tab.
〈Inquiries Regarding Refunds〉
Ticket Pia：http://t.pia.jp/help/
※ Please enter your inquiry using the “Help Search” function on the Help Page.
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■Customers Who Purchased Through “Trip.com”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and refund period below, and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
〈Refund Method〉
Refunds will be issued to your original method of payment.
If you wish to request a refund, please contact the “Trip.com Customer Support Center” below.
〈Inquiries Regarding Refunds〉
Trip.com Customer Support Center
https://jp.trip.com/pages/support/
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■Customers Who Purchased Through “ALPHAZ GLOBAL TOURZ”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and refund period below, and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
〈Refund Method〉
Within the designated period, please contact us via the form below and include the following information:[Name of Applicant] [Email Address] [Number of Applicants] [Inquiry Details: ●● Course – ●● Performance – Request for Refund]
After confirming the details, we will provide further instructions regarding the refund procedure.
▼H.I.S. Co., Ltd.
“XG ALPHAZ GLOBAL TOURZ 2026” Tour Desk
Inquiry form：https://forms.gle/sUuGwi4zaXRRYwuh8
[Business Hours] Weekdays 11:00 AM – 5:00 PM / Weekends and holidays are closed
〈Refund Inquiries〉
▼H.I.S. Co., Ltd.
“XG ALPHAZ GLOBAL TOURZ 2026” Tour Desk
Inquiry form：https://forms.gle/sUuGwi4zaXRRYwuh8
[Business Hours] Weekdays 11:00 AM – 5:00 PM / Weekends and holidays are closed
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■Ticket Refund Period:March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please note that refund requests will not be accepted after the refund period has ended. Kindly ensure that you complete the refund procedure within the designated period.
【Refund-Eligible Performances】
■Venue: Sundome Fukui
▽Show Date: Saturday, March 14, 2026
OPEN 16:00 / START 17:00
■Venue: MIYAGI SEKISUIHEIM SUPER ARENA
▽Show Date: Friday, March 20, 2026
OPEN 16:00 / START 17:00
■Venue: GLION ARENA KOBE
▽Show Date: Wednesday, March 25, 2026
OPEN 18:00 / START 19:00
■Venue: GLION ARENA KOBE
▽Show Date: Wednesday, March 25, 2026
OPEN 18:00 / START 19:00
■Venue: Kitakyushu Messe
▽Show Date: Saturday, April 4, 2026
OPEN 16:30 / START 18:00
■Venue: Kitakyushu Messe
▽Show Date: Sunday, April 5, 2026
OPEN 15:30 / START 17:00
■Venue：Yoyogi National Stadium 1st Gymnasium
▽ Show Date: Friday, April 10, 2026
OPEN 18:00 / START 19:00
■Venue：Yoyogi National Stadium 1st Gymnasium
▽ Show Date: Saturday, April 11, 2026
OPEN 16:00 / START 17:00
■Venue：Yoyogi National Stadium 1st Gymnasium
▽ Show Date: Sunday, April 12, 2026
OPEN 15:00 / START 16:00
[Refund Method]
Refund procedures vary depending on your point of purchase. Please confirm where you purchased your ticket and refer to the relevant details below.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
■Customers Who Purchased Through “ALPHAZ Member Presales (Paid/Free),” “Official Website Presale,” “Official SNS Presales,” “J-WAVE Lottery Reception,” “mu-mo TICKET (Presale/General Sale),” or “VIP SEAT Upgrade Lottery Reception”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and application period below and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
※Refund requests are applicable only to tickets purchased on or before February 27, 2026.
〈Refund Method〉
STEP 1: Submit a Refund Request
[Refund Request Period: March 3 (Tue) 10:00 – March 5 (Thu) 23:59]
Please access the Application Status Confirmation Page, select “Application Details” for the order number for which you wish to request a refund, and proceed with “Submit a Refund Request.”
※Refunds will be processed on a per-order-number basis. Partial refunds (e.g., refunding only one ticket out of two) are not available.
※Please carefully confirm that you have selected the correct ticket (order number) before submitting your refund request.
※Once you submit a refund request, your ticket(s) will become invalid. Refund requests cannot be canceled after submission.
※If you have purchased tickets for multiple performances, please submit a refund request separately for each applicable order number.
========================
・Regarding Refunds for Upgrade Lottery Tickets “VIP SEAT ARENA / VIP SEAT STAND”
For customers who purchased “VIP SEAT ARENA / VIP SEAT STAND” through the upgrade lottery reception (upgrade fee of JPY 10,000 (tax included) per ticket from “Reserved Seat”), no separate refund request procedure is required for the upgrade ticket itself.
Please submit your refund request through the “Application Details” page of the original upgraded ticket order number (Reserved Seat).
≪Eligible Original Upgrade Ticket Reception≫
ALPHAZ ANNUAL PREMIUM/STANDARD Member Presale, ALPHAZ All Paid Members Presale, ALPHAZ All Members (including Free Members) Lottery Presale
Refunds for “VIP SEAT ARENA / VIP SEAT STAND” will be processed upon submission of a refund request for the original upgrade ticket order number.
========================
STEP 2: “Refund Receiving Procedure”
After the refund request period has ended, customers who have submitted a refund request for the applicable order number will receive an email
with details regarding the “Refund Receiving Procedure” at the email address registered at the time of ticket purchase.
※The refund receiving procedure will take place on a separate schedule from the refund request period.
〈Inquiries Regarding Refunds〉
Ticket Office – Refund Support Desk
https://info2.y-tickets.jp/inquiry_refund/input
※Please note that providing your bank account information or notifying us of your refund request via the inquiry form will not complete the refund process.
※Responses may take several days. Please ensure that the ticket purchaser contacts us directly and allow sufficient time within the refund period when making your inquiry.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
■Customers Who Purchased Through “American Express Card Members Exclusive Ticket Special Lottery Sale” or “Lawson Ticket”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and refund period below, and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
Customers who purchased upgrade tickets will receive a separate email from Lawson Ticket regarding the refund procedure.
Please log in to your My Page account used to purchase the ticket and complete the refund procedure accordingly.
〈Refund Method〉
https://l-tike.com/guide/a_cashpost.html
Refunds will be processed on a per reservation number (application) basis. Please note that partial refunds by number of tickets are not available.
(Note 1) Regarding fees other than the ticket price, the refund will exclude the payment processing fee.
(Note 2) For any inquiries related to refunds, such as not receiving the email, please be sure to complete the necessary procedures within the refund period. We will not be able to respond to requests made after the refund period has ended.
〈Inquiries Regarding Refunds〉
Lawson Ticket：http://mpse.jp/ltike8/c.p?22d7jbp66
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
■Customers Who Purchased Through “eplus”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and refund period below, and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
〈Refund Method〉
The refund method will vary depending on your selected payment method. Please refer to the information below.
Refund Method Confirmation Chart：http://eplus.jp/refund2/
〈Inquiries Regarding Refunds〉
e+ Q&A Page：https://eplus.jp/qa/
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■Customers Who Purchased Through “Ticket Pia”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and refund period below, and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
〈Refund Method〉
For customers who purchased electronic tickets (ALPHAZ Ticket):
① Log in to the Ticket Pia website and access “My Page.” Select the ticket you wish to refund and click the “Register Refund Bank Account” button.
② On the [Bank Account Registration] page, enter all required information and click the “Confirm Registration Details” button.
③ On the [Application Details Confirmation] page, open the bank account information section at the top of the page and be sure to confirm that the branch name is correct.
④ On the [Application Details Confirmation] page, confirm that all information is correct and click the “Submit Refund Request” button.
⑤ A confirmation email will be sent to your registered email address. Please check that you have received it.
〈Important Notes〉
Refunds will be made via bank transfer. You may designate your bank account at the time of completing the refund procedure.
https://t.pia.jp/guide/refund_guide/delivery.jsp
※ If you have not yet received your ticket, please refer to the “For Customers Who Have Not Yet Received Their Ticket” tab.
〈Inquiries Regarding Refunds〉
Ticket Pia：http://t.pia.jp/help/
※ Please enter your inquiry using the “Help Search” function on the Help Page.
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
■Customers Who Purchased Through “Trip.com”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and refund period below, and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
〈Refund Method〉
Refunds will be issued to your original method of payment.
If you wish to request a refund, please contact the “Trip.com Customer Support Center” below.
〈Inquiries Regarding Refunds〉
Trip.com Customer Support Center
https://jp.trip.com/pages/support/
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■Customers Who Purchased Through “ALPHAZ GLOBAL TOURZ”
〈Refund Period〉
March 3 (Tue) 10:00 – March 5 (Thu) 23:59
Please review the refund method and refund period below, and complete the necessary procedures within the designated timeframe.
Please note that refund requests will not be accepted after the refund period has ended.
〈Refund Method〉
Within the designated period, please contact us via the form below and include the following information:[Name of Applicant] [Email Address] [Number of Applicants] [Inquiry Details: ●● Course – ●● Performance – Request for Refund]
After confirming the details, we will provide further instructions regarding the refund procedure.
▼H.I.S. Co., Ltd.
“XG ALPHAZ GLOBAL TOURZ 2026” Tour Desk
Inquiry form：https://forms.gle/sUuGwi4zaXRRYwuh8
[Business Hours] Weekdays 11:00 AM – 5:00 PM / Weekends and holidays are closed
〈Refund Inquiries〉
▼H.I.S. Co., Ltd.
“XG ALPHAZ GLOBAL TOURZ 2026” Tour Desk
Inquiry form：https://forms.gle/sUuGwi4zaXRRYwuh8
[Business Hours] Weekdays 11:00 AM – 5:00 PM / Weekends and holidays are closed
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