Information Regarding the “XG 'NEW DNA' SHOWCASE in JAPAN” Event
Thank you for your continued support of XG.
We would like to inform you about the "XG 'NEW DNA' SHOWCASE in JAPAN".
Please check the following information carefully so that you can have an enjoyable time with XG.
【Important Notice to Ticket Purchasers and Companions for “XG 'NEW DNA' SHOWCASE in JAPAN”】
For all ticket purchasers and companions, we kindly ask that you perform the following steps in advance before attending the event.
*Due to the arrival status of guests, we may expect mobile network congestion near the venue, leading to longer entry times. To avoid this, please ensure you have completed these steps in an area with good network reception before arriving.
① Update the ALPHAZ App
Around 2:00 PM on November 21 (Tue), an updated version of the ALPHAZ app was released.
The app update is mandatory to display the entry QR code within the ALPHAZ app. Therefore, we ask both ticket purchasers and companions to update the app to the latest version before arriving at the venue.
② Distribution of Tickets to Companions
A smartphone compatible with the "ALPHAZ" app will be necessary for ticket reception and entry.
Ensure both companions and ticket purchasers download the ALPHAZ app and distribute/receive the tickets in advance before attending.
Downloading, registration and using purchased tickets through the “ALPHAZ” fan club app can all be done for free.
■ Ticket Issuance and Entry
For details, please check the link below:
https://xgalx.com/xg/news/detail.php?id=1112599
③ Seating Information Screenshots
In case of mobile network congestion near or within the venue on the day of, it may take time to confirm your seats within the ALPHAZ app.
To smoothly move to your designated seat, please prepare one of the following screenshots in advance:
- Seating information displayed within the ALPHAZ app.
- Seating information sent to the registered email address at the time of ticket purchase (sent around 3:00 PM on November 21 (Tue)).
ALPHAZ Digital Ticket Information
Operating hours: Weekdays 1:00 PM to 5:00 PM
Inquiry Form:
https://supportform.jp/ALPHAZ-Digital-Ticket-Information
Information for physically challenged guests
・Please use the form below to inform us
if you wish to view the event from the accessible space.
（@-Informationhttps://supportform.jp/a-information）
・For those that informed us prior, we will also be confirming your request at the venue on the day of the event.
・Please note that the number of accessible spaces at the venue is limited and we may not be able to accommodate your request.
・Please understand that you may be asked to sit in your own seat
even after the confirmation at the venue on the day of the event.
Please understand that you may be asked to sit in your own seat even after the confirmation at the venue on the day of the event.
・付き添い介助者の方につきましては、基本的に日頃より付き添い介助者の方が一緒にいないと不便な方のみに対して、
Please note that we can only accept one person as a chaperone.
The caregiver must have their own ticket.
Due to space limitations, wheelchair users may be placed in a row with other wheelchair users.
Wheelchairs are not available for hire at the venue.
Items which can be brought into the venue
Electronic devices (cameras, binoculars with photographic functions, recorders, video recorders, and other recording devices) and hazardous materials are not allowed in the venue.
Please leave your suitcases and other luggage in a nearby coin locker in advance and consolidate your bags before coming to the venue.
If you have any prohibited items, please follow the instructions of the staff.
Resale and transfer of tickets
The purchase of tickets for the purpose of resale is strictly prohibited.
If the act of selling or purchasing tickets is discovered at an auction site or on a social networking service, etc., the seller or purchaser will be refused admission to the venue.
Please do not sell or purchase tickets on resale websites, nor resell or transfer tickets offline in the vicinity of the venue.
Selling or transferring tickets to third parties, including family and friends (even if no money is exchanged), is also prohibited.
If you are found to be reselling or transferring tickets in any way, for any reason, you will not be allowed to enter the venue.
Please note that no refunds will be made for any ticket price, even if you are not admitted to the venue.
The organizers and official ticket sellers will not be held responsible for any problems that occur due to resale or transfer.
Regarding Fan goods
The use of light or sound emitting devices other than official merchandise is prohibited.
Please use any cheering merchandise at chest height during the performance.
Please be considerate of those around you during the show.
Banners etc using the portraits and logos of the artists
are permitted at "XG 'NEW DNA' SHOWCASE in JAPAN".
Merchandise is for your own enjoyment,
the production, sale, or distribution of such merchandise for commercial purposes is strictly prohibited.
Please do not make or use cheerleading goods of a size
that may cause inconvenience to other visitors.
Regarding Guest-Initiated events:
Initiatives or fan-activities initiated by guests within the venue or during the performance may potentially disrupt the operation and production of the event.
Therefore, such initiatives are strictly prohibited.
Regarding Unauthorized Merchandise:
The sale or distribution of unofficial merchandise within the venue premises, as well as in nearby facilities or public spaces, is strictly prohibited.
In cases of malicious intent, we reserve the right to take necessary legal action.
Regarding Fan Letters:
We will provide a box within the venue for the collection of fan letters.
Only fan letters with greetings from our ALPHAZ are permissible.
Cash, gift vouchers, photographs, items, or anything other than letters are strictly prohibited.
As items other than fan letters cannot be returned, we regretfully must dispose of them if received, and we appreciate your understanding in advance.
Recording, video recording, photography, live streaming, etc.
You are allowed to take photos and videos during the live performance.
You may also post them to your social network.
However, please observe the following rules.
・Photographic equipment is limited to smartphones only.
・The use of cameras such as SLRs and digital cameras is prohibited.
・Please refrain from using a tripod, smartphone telescope, selfie stick, or holder to take pictures.
・Streaming and other video distribution is prohibited.
・Please refrain from using communication apps for video calls.
・Please be considerate of the people around you who may be captured in your photography.
We may take action if we find any malicious photography or postings
may cause inconvenience to surrounding guests.
We appreciate your understanding in advance.
Please cooperate with the staff at the venue and follow their directions.
XG and all XG staff look forward to seeing you at the event.
◆As of May 8, 2023, the government's "Basic Policy on Countermeasures to Combat New Coronavirus Infections" was abolished.
We ask for your understanding and cooperation in taking infection control measures at the performances after the ending of the official guidelines,
We ask that you take infection control measures at your own discretion in accordance with your physical condition and living environment.
Please refer to the "Infection Control Information" published by the government as a reference for voluntary infection control measures.
https://corona.go.jp/events/
We ask for your cooperation in continuing to observe the following precautions.
・Please note that the wearing of masks is at the discretion of the individual.
・Please be considerate of other audience members during the performance,
・Please stand or sit in your seat during the performance.
・Leaving your seat, rushing to the front, leaning forward, etc. is prohibited.
・After the conclusion of the performance, to avoid congestion at the exit, controlled exit procedures will be implemented. Please remain seated until instructed by the staff.
・Please check the announcements made at the venue on the day of each performance.
We would like to inform you about the "XG 'NEW DNA' SHOWCASE in JAPAN".
Please check the following information carefully so that you can have an enjoyable time with XG.
【Important Notice to Ticket Purchasers and Companions for “XG 'NEW DNA' SHOWCASE in JAPAN”】
For all ticket purchasers and companions, we kindly ask that you perform the following steps in advance before attending the event.
*Due to the arrival status of guests, we may expect mobile network congestion near the venue, leading to longer entry times. To avoid this, please ensure you have completed these steps in an area with good network reception before arriving.
① Update the ALPHAZ App
Around 2:00 PM on November 21 (Tue), an updated version of the ALPHAZ app was released.
The app update is mandatory to display the entry QR code within the ALPHAZ app. Therefore, we ask both ticket purchasers and companions to update the app to the latest version before arriving at the venue.
② Distribution of Tickets to Companions
A smartphone compatible with the "ALPHAZ" app will be necessary for ticket reception and entry.
Ensure both companions and ticket purchasers download the ALPHAZ app and distribute/receive the tickets in advance before attending.
Downloading, registration and using purchased tickets through the “ALPHAZ” fan club app can all be done for free.
■ Ticket Issuance and Entry
For details, please check the link below:
https://xgalx.com/xg/news/detail.php?id=1112599
③ Seating Information Screenshots
In case of mobile network congestion near or within the venue on the day of, it may take time to confirm your seats within the ALPHAZ app.
To smoothly move to your designated seat, please prepare one of the following screenshots in advance:
- Seating information displayed within the ALPHAZ app.
- Seating information sent to the registered email address at the time of ticket purchase (sent around 3:00 PM on November 21 (Tue)).
ALPHAZ Digital Ticket Information
Operating hours: Weekdays 1:00 PM to 5:00 PM
Inquiry Form:
https://supportform.jp/ALPHAZ-Digital-Ticket-Information
Information for physically challenged guests
・Please use the form below to inform us
if you wish to view the event from the accessible space.
（@-Informationhttps://supportform.jp/a-information）
・For those that informed us prior, we will also be confirming your request at the venue on the day of the event.
・Please note that the number of accessible spaces at the venue is limited and we may not be able to accommodate your request.
・Please understand that you may be asked to sit in your own seat
even after the confirmation at the venue on the day of the event.
Please understand that you may be asked to sit in your own seat even after the confirmation at the venue on the day of the event.
・付き添い介助者の方につきましては、基本的に日頃より付き添い介助者の方が一緒にいないと不便な方のみに対して、
Please note that we can only accept one person as a chaperone.
The caregiver must have their own ticket.
Due to space limitations, wheelchair users may be placed in a row with other wheelchair users.
Wheelchairs are not available for hire at the venue.
Items which can be brought into the venue
Electronic devices (cameras, binoculars with photographic functions, recorders, video recorders, and other recording devices) and hazardous materials are not allowed in the venue.
Please leave your suitcases and other luggage in a nearby coin locker in advance and consolidate your bags before coming to the venue.
If you have any prohibited items, please follow the instructions of the staff.
Resale and transfer of tickets
The purchase of tickets for the purpose of resale is strictly prohibited.
If the act of selling or purchasing tickets is discovered at an auction site or on a social networking service, etc., the seller or purchaser will be refused admission to the venue.
Please do not sell or purchase tickets on resale websites, nor resell or transfer tickets offline in the vicinity of the venue.
Selling or transferring tickets to third parties, including family and friends (even if no money is exchanged), is also prohibited.
If you are found to be reselling or transferring tickets in any way, for any reason, you will not be allowed to enter the venue.
Please note that no refunds will be made for any ticket price, even if you are not admitted to the venue.
The organizers and official ticket sellers will not be held responsible for any problems that occur due to resale or transfer.
Regarding Fan goods
The use of light or sound emitting devices other than official merchandise is prohibited.
Please use any cheering merchandise at chest height during the performance.
Please be considerate of those around you during the show.
Banners etc using the portraits and logos of the artists
are permitted at "XG 'NEW DNA' SHOWCASE in JAPAN".
Merchandise is for your own enjoyment,
the production, sale, or distribution of such merchandise for commercial purposes is strictly prohibited.
Please do not make or use cheerleading goods of a size
that may cause inconvenience to other visitors.
Regarding Guest-Initiated events:
Initiatives or fan-activities initiated by guests within the venue or during the performance may potentially disrupt the operation and production of the event.
Therefore, such initiatives are strictly prohibited.
Regarding Unauthorized Merchandise:
The sale or distribution of unofficial merchandise within the venue premises, as well as in nearby facilities or public spaces, is strictly prohibited.
In cases of malicious intent, we reserve the right to take necessary legal action.
Regarding Fan Letters:
We will provide a box within the venue for the collection of fan letters.
Only fan letters with greetings from our ALPHAZ are permissible.
Cash, gift vouchers, photographs, items, or anything other than letters are strictly prohibited.
As items other than fan letters cannot be returned, we regretfully must dispose of them if received, and we appreciate your understanding in advance.
Recording, video recording, photography, live streaming, etc.
You are allowed to take photos and videos during the live performance.
You may also post them to your social network.
However, please observe the following rules.
・Photographic equipment is limited to smartphones only.
・The use of cameras such as SLRs and digital cameras is prohibited.
・Please refrain from using a tripod, smartphone telescope, selfie stick, or holder to take pictures.
・Streaming and other video distribution is prohibited.
・Please refrain from using communication apps for video calls.
・Please be considerate of the people around you who may be captured in your photography.
We may take action if we find any malicious photography or postings
may cause inconvenience to surrounding guests.
We appreciate your understanding in advance.
Please cooperate with the staff at the venue and follow their directions.
XG and all XG staff look forward to seeing you at the event.
◆As of May 8, 2023, the government's "Basic Policy on Countermeasures to Combat New Coronavirus Infections" was abolished.
We ask for your understanding and cooperation in taking infection control measures at the performances after the ending of the official guidelines,
We ask that you take infection control measures at your own discretion in accordance with your physical condition and living environment.
Please refer to the "Infection Control Information" published by the government as a reference for voluntary infection control measures.
https://corona.go.jp/events/
We ask for your cooperation in continuing to observe the following precautions.
・Please note that the wearing of masks is at the discretion of the individual.
・Please be considerate of other audience members during the performance,
・Please stand or sit in your seat during the performance.
・Leaving your seat, rushing to the front, leaning forward, etc. is prohibited.
・After the conclusion of the performance, to avoid congestion at the exit, controlled exit procedures will be implemented. Please remain seated until instructed by the staff.
・Please check the announcements made at the venue on the day of each performance.
Back
